Cancellation & Refunds

Domain Cancellation

Domains are registered in yearly increments. While they cannot be canceled or terminated, you can stop them from auto-renewing.

  • Login to the Client Portal
  • Click Domains
  • Click Active under the Status column
  • Click Auto Renew on the left-hand menu
  • Click Disable Auto-Renew

Hosting Cancellation

All hosting accounts must be canceled through the client portal, without exception. This is for security reasons. We do not accept cancellation requests via email, phone call/message, or support ticket. To cancel your hosting account:

  • Login to the Client Portal
  • Click Services
  • Click Active or Suspended under the Status column
  • Click Request Cancellation (under Actions on the left-hand side of the page)

Please note that canceling your hosting deletes all files, emails, images, etc. on your website, so you'll need to be sure you have a backup should you ever need these files in the future. This is something that you'll need to do on your end. It will create a file that you'll download and save to your computer.  Instructions >>

Hosting Refunds

All canceled accounts are manually reviewed, please allow up to 14 days for refunds to appear. Refunds are processed on accounts canceled through the system using the following guidelines:

  • First-time accounts will be refunded in full within the first 30 days and only after the account has been canceled.
  • Accounts canceled at end of billing period will be refunded any credit showing on the account.
  • Accounts with greater than 14 days of service remaining will be issued a pro-rata refund.
  • Accounts on payment plans other than month-to-month will be recalculated based on usage and refunded according to the guidelines above. (i.e. Annual plan discounts will not be applied if less than 12 months of service is utilized.)

Non-Refundable Services

The following services are non-refundable:

  • Domain registrations
  • Domain ID Protection
  • SSL Certificates
  • Design and Maintenance Services
  • Rendered
  • LiveDrive Briefcase
  • SiteLock
  • MarketGoo

Non-Refundable Services

The following services are non-refundable:

  • Domain registrations
  • Domain ID Protection
  • SSL Certificates
  • Design and Maintenance Services
  • Rendered
  • LiveDrive Briefcase
  • SiteLock
  • MarketGoo

Termination Due to Non-Payment

Earth Girl LLC reserves the right to terminate any service due to non-payment or violation of our Terms of Service and/or Acceptable Use Policy.  Please see section 1a of  Website Hosting Terms and Condition