Earth Girl Hosting FAQ
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Feel free to submit a support ticket if you still cannot find your answer.
Earth Girl Hosting is a web hosting provider that hosts websites of all kinds in high-end, enterprise-grade servers, ranging from WordPress and OpenCart to Drupal, Joomla!, PrestaShop, and many others. You can even build an HTML website and host it.
Not interested in websites? We do offer domain registration, email hosting, or just SSL certificates for your current websites.
We'd like to invite you to learn more about us, how we started, and what we do.
What makes us different?
Well, our support staff are all based in North America (USA and Canada), and we offer help 24/7 all year long via ticket and phone. Some of our staff are developers, and all of them are experts in websites and content management systems (CMS). We can "revive" your website or restore it for free, build a new website, improve it by building a new functionality, or squash bugs. Not everything is for free but we do what we can!
Just reach out and share your challenges!
Earth Girl Hosting is open to everyone.
Our name may suggest otherwise as our founder is a woman, but we are a web hosting service for all people regardless of whether you're male or female, just like our 24/7 staff.
Please feel free to join our hosting. You are always welcome here!
One that you'll end up falling in love with!
Seriously, we do our best to ensure your questions are answered, and we only hire English-speaking staff in North America.
See that phone number above? Go ahead, call it, and enjoy speaking with a kind member of our team, 24/7 all year long.
Have phone anxiety? No worries. Embrace our 24/7 ticket system and send us your requests at any time. We'll be with you within a few minutes!
We're also on live chat so feel free to hit that bottom chat button, when available.
Whichever you choose, you'll note that our friendly support team is not only there to provide assistance but that they're also tech-savvy and are ready to fix that pesky website problem that you have.
We prioritize your needs, provide exceptional support based in North America, offer top-notch service and equipment, value your feedback, and back it up with a risk-free guarantee. We also don't make you go through an intricate network of departments (apart from billing) like many large companies do, and we usually answer your questions on the spot.
Read more on why you should choose Earth Girl Hosting.
Our most popular web hosting services are The Venus Plan and WP Site Builder Pro. These services offer affordable managed hosting specifically optimized for OpenCart, WordPress, and other popular ecommerce CMS platforms.
Of course, popular plans may change and we have special labels on our hosting plans page that indicate which ones are the most popular based on the number of clients using them, but feel free to choose the one that fits your type of website.
You can access and review our terms and conditions by visiting the Earth Girl Hosting website and navigating to the dedicated Terms & Conditions page.
A dedicated IP address is an IP that remains constant and is exclusively assigned to one device or account. It is separate from the server IP. Find out additional information on our blog about dedicated IP address.
Log in to your account and remove unnecessary files to free up disk space or consider upgrading to a higher plan via Services > Active > Upgrade/Downgrade. Get more details on how to manage your account quotas.
PoweredByEarthGirl.com is our client portal provided by us, Earth Girl Hosting, that offers a unified dashboard for managing your account, billing, support tickets, network status, and store access.
Yes, we offer a free daily off-site backup service to prevent any probable data loss. Backups are securely stored separately from the main server, protecting you from potential outages or glitches. Learn more about our free hosting backup service.
Earth Girl Hosting offers the Lite plan of SiteLock for free. However, there are also paid plans available for those who require advanced features and enhanced security. You can check the available SiteLock plans that we offer for more details.
A domain name functions as your digital location on the Internet. It is how people find your website, like how your home address helps people locate you. Find out more on how to choose a domain name.
We are pleased to offer an affiliate program where you can earn a 10% commission on every payment made by a client that you refer to us. Join now!
Yes, we definitely can. Most systems are quite easy to install and we'll be happy to help as part of our support.
Additionally, if you'd like to install any on your own, we make that easy for you. Included with all of our hosting plans is a 1-click content management system (CMS) installation solution called Softaculous.
With Softaculous, you can easily and quickly install WordPress, OpenCart, Joomla!, Drupal, PrestaShop, MyBB Forum, SMF, Mambo, Vanilla Forums, and many other CMSs.
Yes, we provide both free and premium SSL certificates for secure data transmission. Learn more about our SSL certificates.
To cancel your service and/or request a refund, please follow the steps available on the Earth Girl Hosting Cancellation & Refunds page.
Why Us?
Free SiteLock® Security
Near 100% Uptime Guarantee
Round The Clock Support
Free Off-Site Daily Backups
Free SSLÂ Certificate